{"id":487,"date":"2025-10-08T17:37:56","date_gmt":"2025-10-08T17:37:56","guid":{"rendered":"https:\/\/creatur360.com\/reserva-apartamentos\/?page_id=487"},"modified":"2025-10-08T17:52:02","modified_gmt":"2025-10-08T17:52:02","slug":"politica-de-cancelacion-y-reembolsos","status":"publish","type":"page","link":"https:\/\/creatur360.com\/reserva-apartamentos\/politica-de-cancelacion-y-reembolsos\/","title":{"rendered":"Pol\u00edtica de cancelaci\u00f3n y reembolsos"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Responsable del tratamiento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nombre comercial:<\/strong> ALOJATUR360<br><strong>Titular \/ Raz\u00f3n social:<\/strong> ALOJATUR360 SA<br><strong>NIF\/CIF:<\/strong> C24514390<br><strong>Domicilio:<\/strong> Calle Hermanos Fernandez Carvajal, 38, 28224, Madrid, Espa\u00f1a<br><strong>Email de contacto:<\/strong> info@creatur360.com \u00b7 <strong>Tel.:<\/strong> 622390601<br><strong>Dominio:<\/strong> www.alojatur360.com<br>(En adelante, \u201c<strong>ALOJATUR360<\/strong>\u201d, \u201c<strong>nosotros<\/strong>\u201d o el \u201c<strong>Responsable<\/strong>\u201d).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica explica qu\u00e9 son las cookies, qu\u00e9 tipos utilizamos y c\u00f3mo puedes gestionarlas, conforme al <strong>RGPD<\/strong>, la <strong>LOPDGDD<\/strong> y la <strong>LSSI-CE<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. \u00c1mbito de aplicaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica se aplica a las reservas realizadas directamente en nuestro sitio web. Si reservaste a trav\u00e9s de una plataforma de terceros (p. ej., Airbnb, Booking, etc.), se aplicar\u00e1n las condiciones de dicha plataforma.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Definiciones<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fecha de entrada (check-in)<\/strong> y <strong>fecha de salida (check-out)<\/strong>: las indicadas en tu confirmaci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No-show<\/strong>: no presentarse el d\u00eda de entrada sin comunicaci\u00f3n previa por escrito.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gastos no recuperables<\/strong>: comisiones bancarias\/pasarela, tasas, costes gestionados a tu solicitud (p. ej., entradas, extras de terceros).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Modelo de cancelaci\u00f3n<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancelaci\u00f3n con <strong>m\u00e1s de 30 d\u00edas<\/strong>: reembolso del <strong>50%<\/strong>.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Con <strong>30 d\u00edas o menos<\/strong>, <strong>no-show<\/strong> o salida anticipada: <strong>100%<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cambios de fechas y de ocupaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los cambios de fechas se consideran <strong>cancelaci\u00f3n + nueva reserva<\/strong> y se aplicar\u00e1 la pol\u00edtica vigente seg\u00fan el momento del cambio. El aumento de ocupaci\u00f3n puede generar cargos adicionales; la reducci\u00f3n no implica devoluci\u00f3n si est\u00e1s dentro de plazos no reembolsables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Cancelaci\u00f3n por parte del establecimiento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si por causas justificadas no pudi\u00e9ramos ofrecerte el alojamiento:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Podr\u00e1s optar por el <strong>reembolso del 100%<\/strong> del importe pagado.<br>En ambos casos, no asumimos otros gastos ajenos a la reserva (transportes, etc.), salvo acuerdo expreso.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Te propondremos una <strong>alternativa equivalente o superior<\/strong>, o<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Fuerza mayor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Podr\u00e1s solicitar cancelaci\u00f3n sin penalizaci\u00f3n cuando concurran causas de <strong>fuerza mayor<\/strong> debidamente acreditadas (p. ej., ingreso hospitalario grave, fallecimiento de familiar directo, orden oficial que impida viajar). Nos reservamos la verificaci\u00f3n razonable de la documentaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Fianzas, limpiezas y extras<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dep\u00f3sito de garant\u00eda (si aplica):<\/strong> se devuelve \u00edntegro en un m\u00e1ximo de <strong>[X] d\u00edas<\/strong> tras el check-out si no hay da\u00f1os o incumplimientos.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Limpieza:<\/strong> si la estancia no se inicia, la tasa de limpieza se <strong>reembolsa<\/strong>; iniciada la estancia, <strong>no<\/strong> se devuelve.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Extras\/servicios de terceros:<\/strong> se reembolsan si el proveedor lo permite o si no han sido prestados\/contratados en firme.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. C\u00f3mo solicitar una cancelaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Escr\u00edbenos a <strong>info@creatur360.com<\/strong> indicando <strong>n\u00famero de reserva<\/strong>, nombre completo y fechas. La <strong>fecha\/hora de recepci\u00f3n<\/strong> de tu correo determinar\u00e1 los plazos aplicables (CET\/CEST).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Reembolsos: m\u00e9todo y plazos<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Realizamos el reembolso por el <strong>mismo medio de pago<\/strong> utilizado (salvo imposibilidad t\u00e9cnica).<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plazo de gesti\u00f3n por nuestra parte: <strong>48\u201372 h laborables<\/strong> desde la confirmaci\u00f3n de la cancelaci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El abono puede tardar <strong>7\u201314 d\u00edas<\/strong> adicionales seg\u00fan tu banco\/pasarela. Las <strong>comisiones no recuperables<\/strong> podr\u00edan descontarse.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Derecho de desistimiento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De acuerdo con el art. 103.l) del Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, <strong>no aplica el derecho de desistimiento<\/strong> en servicios de <strong>alojamiento para fines distintos al de vivienda<\/strong>, cuando el contrato prev\u00e9 una <strong>fecha o periodo de ejecuci\u00f3n espec\u00edficos<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Normas de la casa e incumplimientos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">El incumplimiento grave de las <strong>Normas de la casa<\/strong> (p. ej., fiestas, fumar donde est\u00e1 prohibido, exceder ocupaci\u00f3n) puede conllevar la <strong>cancelaci\u00f3n de la estancia sin reembolso<\/strong> y la <strong>retenci\u00f3n total o parcial de la fianza<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Errores manifiestos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si un error obvio en precio o condiciones motivara la anulaci\u00f3n de la reserva, te lo notificaremos y podr\u00e1s <strong>aceptar la correcci\u00f3n<\/strong> o <strong>cancelar con reembolso \u00edntegro<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> info@creatur360.com \u00b7 <strong>Tel.:<\/strong> 622390601<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Responsable del tratamiento Nombre comercial: ALOJATUR360Titular \/ Raz\u00f3n social: ALOJATUR360 SANIF\/CIF: C24514390Domicilio: Calle Hermanos Fernandez Carvajal, 38, 28224, Madrid, Espa\u00f1aEmail de contacto: info@creatur360.com \u00b7 Tel.: 622390601Dominio: www.alojatur360.com(En adelante, \u201cALOJATUR360\u201d, \u201cnosotros\u201d o el \u201cResponsable\u201d). Esta pol\u00edtica explica qu\u00e9 son las cookies, qu\u00e9 tipos utilizamos y c\u00f3mo puedes gestionarlas, conforme al RGPD, la LOPDGDD y la LSSI-CE. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-487","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Responsable del tratamiento Nombre comercial: ALOJATUR360Titular \/ Raz\u00f3n social: ALOJATUR360 SANIF\/CIF: C24514390Domicilio: Calle Hermanos Fernandez Carvajal, 38, 28224, Madrid, Espa\u00f1aEmail de contacto: info@creatur360.com \u00b7 Tel.: 622390601Dominio: www.alojatur360.com(En adelante, \u201cALOJATUR360\u201d, \u201cnosotros\u201d o el \u201cResponsable\u201d). 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